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Terms Conditions for Your one expect Account

These terms set out what you agree to when you open and use your one expect account — covering deposits, withdrawals, account conduct, and how we handle disputes. Access and eligibility depend on your local law and the regions we currently support.

Account holder agreementbKash, Nagad, Rocket deposits coveredApplies to all supported regionsSubject to local law

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TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any clause in these terms is unclear, or if you need to raise a dispute about your account, our support team handles terms-related queries directly. Reach out through the channel that works for you — we respond to account and policy questions through live chat, email, and our help desk.

Live Chat Open the chat window from your account dashboard. Our team handles terms queries, account disputes, and wallet questions during support hours.

Email Support Send your query to our support address with your account ID. We aim to respond to terms and account questions within one business day.

Help Desk Submit a formal request through our help desk for disputes or account reviews that need a written record and a tracked resolution path.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take the security of your account and the accuracy of your records seriously. Here is how we manage the key areas these terms touch.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you suspect unauthorised access, contact us immediately and we will lock the account while we investigate.

Data Retention

We retain account records — including transaction history for bKash, Nagad, and Rocket deposits — for as long as required by applicable law and our internal compliance obligations.

Requesting Changes

To update your registered details or request a review of your account data, submit a request through the help desk with your account ID and the change you need.

Dispute Resolution

If you disagree with a decision on your account, raise it in writing via email or the help desk. We will acknowledge your dispute and provide a response within a reasonable period.

What These Terms Cover and How They Apply

one expect Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with us, you accept these terms in full. They govern every action you take — funding your wallet via bKash, Nagad, or Rocket; placing activity in the lobby; requesting a withdrawal; and contacting our support team. We may update these terms

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when our services change or when regulatory requirements shift. If we make a material change, we will notify you through your registered contact before it takes effect. Continued use of your account after that notice means you accept the revised terms. These terms do not override
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your rights under applicable Bangladesh law. Where a clause conflicts with a mandatory local rule, the local rule applies. We do not accept accounts from regions where our services are not permitted, and it is your responsibility to confirm that access is lawful where you are.
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Disputes arising from your account are handled through the process described in the contact section below. We aim to resolve account queries within a reasonable timeframe and will keep you informed at each step.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account with us. By registering, you confirm that access is lawful in your region and that you meet the eligibility conditions we set out.

We will notify you before any material change takes effect. Minor clarifications may be updated without advance notice, but changes that affect your account rights always come with prior communication.

All wallet transactions — whether via bKash, Nagad, or Rocket — are logged against your account and retained in line with our data retention policy and applicable Bangladesh law.

Contact us through the help desk or by email with your account ID and a clear description of the issue. We will acknowledge your dispute and work toward a resolution in writing.

These terms are subject to applicable law in the regions where our services are permitted. Where local Bangladesh law applies to your account, it takes precedence over any conflicting clause here.

Submit a data request through the help desk, including your account ID and what you need. We will respond within a reasonable timeframe and provide the information we are permitted to share.

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